We collect information you choose to provide so we can respond to your enquiry, scope work and follow up about the engagement. We do not sell or rent your information or enrol you in a newsletter through an enquiry.
What we collect
The forms collect your name, work email, company, process or problem summary, service interest, buyer pathway and consent to contact you. Website, phone, platforms and timing are optional. We record the enquiry type, consent time, stage and next action. With analytics consent, available first-touch campaign fields and the landing path may accompany the enquiry. Do not include passwords, credentials or confidential client information.
To help prevent abuse, the server processes your IP address for rate limiting and may store a shortened hash of it, your browser user-agent and the referring page without its query string. Hosting providers may separately maintain request and security logs. A hashed IP is not guaranteed anonymous.
How information is used
We use enquiry information to respond, assess suitability, arrange a requested review, scope work, prepare requested proposals and follow up about the engagement. A request does not book a meeting or commit you to paid work. Tell us if you do not want further follow-up.
Providers and sharing
Vercel hosts the website. Supabase stores lead information and Resend processes email notifications to Orbit Digital. If database persistence is unavailable, an accepted email notification may serve as the enquiry fallback. Google Analytics and Cloudflare Web Analytics process optional site analytics after you accept. These providers operate under their own privacy terms and may process information outside Australia. Project information may be shared with agreed delivery collaborators under confidentiality where needed for the work.
Optional AI chat
If you choose to send a chat message, the conversation is sent to our AI provider, Anthropic, to answer questions about Orbit Digital. Avoid sending sensitive or confidential information. If you ask for follow-up and agree to save an enquiry, the details and conversation may be stored with the lead and included in an internal notification. AI replies can be wrong; confirm scope and commitments directly with Adam.
Cookies, storage and analytics
Google and Cloudflare analytics are not loaded before you accept or when you decline. Your analytics choice is saved in browser local storage. With consent, campaign attribution is stored for the current browser session. Analytics events record page views, review CTA clicks, accepted enquiries and resource views; form text, email addresses and names are not sent as analytics event fields. These measurements only cover tracked, consenting visits and do not prove that a call was booked, attended or resulted in revenue.
You can change your choice using Analytics preferences in the footer. Withdrawal reloads the page to stop previously loaded analytics scripts. Declining analytics does not stop hosting security logs, necessary request processing or information you deliberately submit. We do not run third-party advertising trackers on this site.
Retention and your rights
Enquiry and engagement information is retained for follow-up, delivery and relevant record-keeping needs. You can ask to access, correct or delete information we hold, or opt out of follow-up, by emailing hello@orbitdigital.com.au. We will consider the request and any applicable retention obligations.
Contact
Questions about this policy can be sent to hello@orbitdigital.com.au or through the contact form.